Privacy Policy

1. Information We Collect

• Account details such as your name, email address, and role
• Profile information you provide, including bio, coaching preferences, and availability
• Booking and session activity required to deliver platform functionality
• Payment-related metadata processed through secure third-party providers

2. How We Use Information

• To create and manage your account
• To match coaches and coachees and manage sessions
• To provide customer support and service updates
• To improve product quality, safety, and platform performance
• To meet legal, regulatory, and contractual obligations

3. Legal Basis and Consent

We process personal information where it is necessary to provide our services, to comply with legal obligations, and where you have given consent for specific processing activities.

4. Data Sharing

We may share data with:

• Trusted service providers that help us operate the platform
• Organisations sponsoring coaching access, where relevant and permitted
• Authorities when required by law or legal process

We do not sell your personal information.

5. Data Retention

We retain personal information only for as long as needed to deliver services, resolve disputes, enforce agreements, and meet legal obligations.

6. Data Security

We use reasonable technical and organisational safeguards to protect data against unauthorised access, misuse, and loss. While no system is guaranteed to be fully secure, we continuously review and improve our controls.

7. Your Rights

Subject to applicable law, you may:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where applicable
• Object to or restrict certain processing activities
• Request data portability where required by law

8. Cookies and Analytics

We use strictly necessary cookies to keep you signed in. These are required for the service to work.

We also use PostHog analytics cookies to measure page views, navigation, button and link clicks, dialog activity, sign-in and sign-out, selected product events, and meaningful frontend errors. Signed-in users are identified only by an internal ID plus role and plan where available. We do not capture passwords, access or refresh tokens, payment information, private documents, sensitive form fields, private messages, location coordinates (latitude and longitude), or unnecessary personal details such as email addresses.

More detail is available in Cookie settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the platform after updates means you accept the revised policy.

10. Contact

For privacy questions or data requests, contact support@myonlinecoach.io.