Terms of Service

1. About myonlinecoach

myonlinecoach is a digital platform designed to connect individuals and organisations with professional coaches, supporting personal and professional development.

We provide the technology, tools, and environment that enable coaching to take place. We do not deliver coaching services directly.

2. Acceptance of Terms

By creating an account, accessing, or using the platform, you agree to these Terms of Service and our Privacy Policy.

3. Who Can Use the Platform

You agree that:

• You are at least 18 years old
• If you are under 18, you are accessing the platform as part of an authorised programme of support
• The information you provide is accurate and kept up to date
• You will use the platform in a respectful and lawful manner

Organisations using myonlinecoach are responsible for ensuring their members comply with these terms.

4. Our Role

myonlinecoach:

• Provides access to a network of independent coaches
• Enables booking, communication, and session management
• Facilitates payments and platform functionality

5. Coaching Disclaimer

Coaching provided through myonlinecoach is intended to support personal and professional development; it is not responsible for the outcomes, effectiveness, or results of any coaching sessions.

It is also not:

• A provider of medical, psychological, psychiatric, or clinical therapeutic services
• A substitute for therapy, professional healthcare, diagnosis, or treatment

If you require medical, psychological, or clinical support, you should seek advice from a suitably qualified professional.

6. User Responsibilities

All users agree to:

• Engage respectfully and professionally
• Maintain confidentiality of sessions and communications
• Not misuse, copy, or distribute platform content without permission
• Not attempt to bypass the platform for bookings or payments

7. Accounts and Access

You are responsible for:

• Maintaining the confidentiality of your login details
• All activity under your account

We reserve the right to suspend or terminate accounts if:

• Terms are violated
• Misuse or harmful behaviour occurs

8. Bookings and Sessions

• Sessions are arranged through the platform
• Availability and acceptance of sessions are managed by coaches
• Session links are provided upon confirmation and are intended for individual use
• Cancellations and rescheduling may be subject to platform or organisational policies

9. Payments

Where applicable:

• Payments are processed securely through third-party providers
• Pricing is set and displayed on the platform
• Organisations may manage payments on behalf of their members

myonlinecoach is not responsible for external payment issues beyond our control.

10. Intellectual Property

All platform content, design, and materials are owned by or licensed to myonlinecoach.

You may not:

• Copy, reproduce, or distribute content without permission
• Use the platform for commercial purposes outside its intended use

11. Privacy and Data

We are committed to protecting your privacy.

• Personal data is handled in accordance with our Privacy Policy
• Coaching sessions are private and confidential
• Organisations may receive usage insights but not session content

12. Platform Availability

We aim to provide a reliable service but do not guarantee uninterrupted access.

We may:

• Update, modify, or improve the platform
• Temporarily suspend access for maintenance or upgrades

13. Limitation of Liability

To the fullest extent permitted by law, myonlinecoach is not liable for:

• Outcomes of coaching sessions
• Decisions made based on coaching conversations
• Indirect or consequential losses

Use of the platform is at your own discretion.

14. Termination

We may suspend or terminate access to the platform if:

• These Terms are breached
• There is misuse or harmful conduct

You may stop using the platform at any time.

15. Changes to Terms

We may update these Terms from time to time.

Continued use of the platform after updates means you accept the revised Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales.

17. Contact

If you have any questions, please contact: support@myonlinecoach.io